I Investigated Every “Scam” Claim
About MyEyeRx So You Don't Have To.
Here's What I Found.

How This Investigation Started

I've been around the window tint medical exemption space for a while now. I know the owner of MyEyeRx, Toriano Dewberry, and I've watched the reputation attacks pile up against his business online — ScamAdviser pages, a Reddit thread, Scam-Detector's auto-generated “review.” I know firsthand that the “scam” narrative doesn't match reality. But knowing something and proving it are two different things.

So I decided to do the legwork myself. Not because someone asked me to, but because I got tired of watching a legitimate business get buried by websites that have never spoken to a single customer or verified a single credential. I wanted to see what happens when you actually investigate the claims instead of just repeating them.

What you're reading is the result. I went through every negative claim I could find online. I looked at how these “trust score” sites actually work — not what they say, but how they make their money. I checked credentials, looked at real customer feedback, and examined the specifics of every complaint. Here's what I found.

Investigation Methodology

Before I share results, I want to be transparent about how I conducted this investigation. Credibility matters, and you deserve to know exactly how I arrived at my conclusions.

What the Internet Actually Says (And Who's Saying It)

Let's start with what actually exists online about MyEyeRx. I catalogued every negative mention I could find. Here's the complete inventory:

The Pay-to-Play Reputation Industry: A Deeper Problem

Here's where the investigation took a turn I didn't expect. When I started digging into how these scam-checker sites work — not what they say, but how they make money — the picture became much more troubling. Not for MyEyeRx. For the sites themselves.

Sites like the BBB, ScamAdviser, and Scam-Detector operate on what is essentially a pay-to-play model. Here's how it works: they auto-generate a page for any business domain. That page either looks scary by default, shows an “unverified” status, or presents the business in the most cautious light possible. Then they offer the business an opportunity to “claim” their listing — which requires either paying a fee, providing documentation to a third party that has absolutely no regulatory authority to demand it, or both.

Think about that for a moment. These sites create a negative or ambiguous impression of your business — a business they know nothingabout — and then charge you money to fix it. That is not consumer protection. That's a shakedown dressed in a consumer-friendly wrapper.

The BBB is perhaps the most well-known example. An A+ BBB rating doesn't mean a business is good — it means a business pays BBB membership fees and responds to complaints through the BBB's platform. Businesses that don't pay often show lower ratings regardless of their actual quality. A 2010 ABC News 20/20 investigation found that the BBB gave an A+ rating to a fake business created by the reporters — proving that ratings could essentially be bought. A 2015 CNN investigation further documented how BBB grades were heavily influenced by membership payments rather than actual business quality. The pattern has been criticized by consumer advocates, investigative journalists, and even state attorneys general for years.

So when you see that MyEyeRx isn't “BBB Verified” or doesn't have a claimed ScamAdviser profile — that doesn't mean they're illegitimate. It may simply mean they've chosen not to pay a third-party site that has no authority, no accountability, and no actual knowledge of their business operations. And frankly? I respect that more than I would respect paying for a badge.

Why AI-Generated “Trust Scores” Are Meaningless

Let's talk about what these automated “trust score” algorithms actually measure — because it's not what you think.

ScamAdviser and similar sites use AI algorithms that evaluate a domain based on technical factors: domain registration age, SSL certificate status, server location, the registrar used, the “closeness” to other flagged sites in the same industry, the length of the domain name, and a handful of other automated data points. That's it. That's the entire “investigation.”

Notice what's missing from that list? Everything that actually matters.They don't check if the business delivers its service. They don't interview customers. They don't verify professional credentials. They don't review medical licensing. They don't call the phone number on the website. They don't read the Google reviews. They don't investigate the actual human being running the operation.

Would you trust a doctor who diagnosed you without ever examining you? Who never took your blood pressure, never listened to your heart, never asked about your symptoms — but handed you a diagnosis based on your postal code and how long you've lived at your address? Of course not. So why would you trust a website that “rates” a business without ever using its services, speaking to its customers, or verifying its actual operations?

The answer is: you shouldn't. And once you understand how these sites work, the “scam” narrative around MyEyeRx falls apart almost entirely — because it was built on foundations that were never solid to begin with.

Who Is Toriano Dewberry?

One of the first things I do in any investigation is look at the people behind the business. Scam operations hide their ownership. Legitimate businesses have identifiable founders with verifiable backgrounds. So who runs MyEyeRx?

Toriano Dewberryis a Licensed Optician and Telehealth Tint Exemption Specialist. He studied at Wayne County Community College District and has built MyEyeRx into a service that over 10,000 patients across 48 states have trusted to guide them through the window tint medical exemption process. He's not hiding behind a shell company or an anonymous website. His name is on the business. His phone numbers are public — (734) 644-1804 and (734) 338-8453. His email is public.

I know Toriano personally, and the thing that stands out about how he runs MyEyeRx is how transparentthe operation is. The medical process, the DND text incident with the Reddit complaint, the documentation protocols — none of it is hidden. He's not the kind of person who dodges questions. He puts his name, face, and phone number on a public website and deals with customers directly. That's not scam behavior.

As of April 1, 2026, the MyEyeRx team has grown — they've added a new licensed physician to their consulting network. This isn't the trajectory of a scam operation. Scam businesses don't invest in growth, hire more licensed medical professionals, and expand their compliance infrastructure. They take the money and vanish. MyEyeRx is doing the opposite.

Toriano Dewberry

CEO & Founder — Licensed Optician, Telehealth Tint Exemption Specialist

View LinkedIn Profile

Founder Verification Summary

✓Real Name: Toriano Dewberry

✓Credentials: Licensed Optician

✓Education: Wayne County Community College

✓Patients Guided: 10,000+

✓States Covered: 48 (excl. HI & AK)

✓Public Contact: Yes — phone + email

✓Interview: Full, unrestricted access

✓Team Growth: New doctor added April 2026

How MyEyeRx Actually Works

Understanding the actual service is critical to evaluating its legitimacy. Here's the process, as confirmed by the MyEyeRx team and corroborated by multiple customer reviews:

Here's the part that really convinced me: MyEyeRx turns people away. If you don't have a qualifying medical condition, they will not approve your exemption. They require legitimate medical documentation. You can't just pay and get a rubber-stamp approval. This is one of the single strongest indicators of legitimacy I've ever seen in an investigation like this. Scam operations take everyone's money. Legitimate medical services say no when saying no is the medically and legally correct thing to do.

For more details on the process and to see their state-by-state guide, you can visit the service directly. The entire process is documented on their official site.

The Reddit “Ghosting” Complaint: What Actually Happened

This is the single most cited piece of evidence against MyEyeRx, so I investigated it thoroughly. A user on Reddit's r/WindowTint claimed they paid for a consultation and were subsequently “ghosted” — meaning they received no communication from MyEyeRx after paying.

When I raised this complaint directly with Toriano Dewberry during our interview, he immediately knew which case it was — and the explanation is both simple and completely verifiable.

This is a communication technology issue, not a “ghosting” issue. The customer accidentally blocked their own communication channel without realizing it. MyEyeRx was sending messages — they just weren't being delivered. And the system is legally required to honor STOP requests under federal TCPA regulations. MyEyeRx can't override it, and they shouldn't.

The MyEyeRx team has acknowledged this gap and is working on additional communication channels — email confirmations and alternate notification methods — to ensure no customer falls through the cracks due to SMS opt-out issues. That's not the response of a company that “ghosts” customers. That's a company actively solving a legitimate technical gap.

We Matched Every Negative Reviewer to Internal Records

Here's something no other review of MyEyeRx has done. Because I have access to the people behind this business, I was able to review internal messaging records and match negative reviewers — by the actual names on their accounts — back to their customer files. What I found behind the scenes tells a very different story than what the public posts suggest.

Every single negative reviewer fell into one of these categories:

Not a single negative reviewer had a story that amounted to “I had a legitimate medical condition, followed the process correctly, and got scammed.” Every single complaint, when you look at the actual internal records, comes down to someone who either didn't qualify, didn't read the disclaimers, or had unrealistic expectations about what a medical exemption can legally provide.

The Refund Policy Reality: Why Most Complaints Don't Hold Up

Here's something the negative reviewers conveniently leave out: MyEyeRx tells you exactly what is required before you ever make a purchase. Their website includes bold, bright red disclaimer boxes that explicitly state: DO NOT PURCHASE UNLESS YOU HAVE THE REQUIRED DOCUMENTATION. They even say — if you're not sure what documentation is needed, call us first and we will guide you through it before you spend a single dollar.

Most companies that advertise a “100% money-back guarantee” may actually give your money back — but MyEyeRx does it differently, and more honestly. They tell you upfront: if you pay before getting the proper documentation and your application is denied, you will not receive a full refund. If you do receive a refund, it will be the full amount minus the processing fees. And that's entirely reasonable — why should MyEyeRx absorb the payment processing fees that you caused them to incur when you purchased a product that they clearly warned you not to buy without the right paperwork?

The people leaving bad reviews and posting on Reddit are overwhelmingly people who purchased without reading the disclaimers. These are people who expected a doctor to write them a prescription for 0% window tint and got frustrated when the physician said, “Sorry, your state doesn't allow you to go below 30%.” That's not a scam — that's a law.

Window tint medical exemptions have legal limits. Every state sets minimum tint percentages that even medical exemptions cannot override. A doctor cannot write a prescription for 0% tint if the state law says the minimum is 30%. These are state and federal regulations — not MyEyeRx's rules. Patients who expect to get the absolute darkest tint possible and then blame MyEyeRx when the lawsays otherwise are like customers who blame a pharmacy because their insurance didn't cover a specific drug. The rules exist for a reason.

The bottom line: MyEyeRx goes out of their way to prevent customers from wasting money. They warn you. They offer to guide you. They give you the disclaimers upfront. The people who still purchase without reading and then complain online are not victims of a scam — they're victims of their own impatience.

What Real Customers Say: Google Reviews Analyzed

While the internet's anonymous corners harbor a handful of complaints, the Google Business Profile for MyEyeRx tells a very different story. Here are verified reviews from real customers who used the service:

These aren't anonymous Reddit posts from users who may have never actually used the service. These are Google-verified reviewers who went through the medical window tint exemption process, received their documentation, and took the time to leave detailed reviews. The patterns in these reviews — professionalism, speed, thoroughness, legitimate documentation — are consistent and specific. They describe real experiences with real outcomes.

The Competitor Connection

I want to address this carefully, because I don't make accusations I can't back up with publicly available evidence. But the window tint exemption space is competitive, and there are patterns worth noting.

The Reddit r/AskNYC thread I mentioned earlier reveals something interesting. A user discussing window tint exemption options noted that a competitor — ForeverTint — was having their exemptions rejected by the New York DMV. This is publicly available information from an actual Reddit discussion. Meanwhile, MyEyeRx was being discussed as a legitimate alternative.

It doesn't take a conspiracy theorist to wonder: if your competitor's exemptions are getting rejected by the DMV and theirs aren't, might you have a motivation to seed negative narratives online? I'm not making an accusation — I'm pointing out a pattern that exists in the publicly available data. The timing of certain negative posts, the lack of any specific detail in the complaints, and the refusal of negative reviewers to respond to follow-up inquiries all fit a pattern that, in my experience, often points to competitive interference.

Medical Credentials Verification

A legitimate medical exemption service must be staffed by licensed medical professionals. Here's what I verified about the MyEyeRx medical team:

Complete Evidence Summary

Here is the complete breakdown of evidence gathered during this investigation. Every point is based on publicly verifiable information or directly confirmed through interviews with the MyEyeRx team.

Final Verdict

The real story here isn't whether MyEyeRx is a scam — it isn't. The real story is how the internet's “trust infrastructure” is failing legitimate small businesses. When auto-generated AI reports can brand any company as suspicious, when pay-to-play rating systems hold reputations hostage, and when a single anonymous Reddit post carries more weight than thousands of satisfied customers — something is deeply broken in how we evaluate businesses online.

If you're considering MyEyeRx for a window tint medical exemption, don't let auto-generated scare pages make your decision for you. Look at the actual evidence. Talk to actual customers. And if you're still unsure, call them at (734) 644-1804 — because unlike the anonymous critics, they actually answer.